Clear rules for paid
Connect sessions.

This Refund Policy applies to paid 1:1 guidance or mentorship sessions booked through CampusCritique Connect on campuscritique.in.

• All bookings are considered final. We do not offer standard cancellations by user choice.
• Free CampusCritique features such as college pages, reviews, community discussions, and comparison tools do not involve payments and are not covered by refund rules.
• Payments for Connect sessions are processed through Cashfree or another approved payment gateway shown at checkout.
• A booking is considered confirmed only after payment succeeds and CampusCritique marks the session as confirmed.

Each paid Connect session includes one self-service reschedule when an eligible replacement slot is available.

• The one-time reschedule must be completed more than 2 hours before the scheduled session time.
• The replacement must be an available slot from the same mentor on a later calendar day than the original booking.
• Using the reschedule immediately updates the session for both the student and mentor and cannot be undone.
• If no eligible replacement slot is available, you must attend the existing session or email connect@campuscritique.in for support.

Refunds are generally only possible in the event that your assigned mentor does not join the scheduled session.

• If the mentor fails to join, remain in the meeting for at least 5 full minutes before leaving or submitting a claim.
• Mandatory Proof: You must submit a screenshot of the meeting lobby showing the current time clearly visible after the 5-minute wait.
• Claims without valid screenshot proof with the time visible will not be eligible for a refund.
• Email the screenshot and Connect session ID to connect@campuscritique.in. Every claim is manually reviewed with the mentor before a refund decision.
• If neither participant joins, genuine emergency refund requests are reviewed case-by-case and are not automatic.

If payment fails or is dismissed before completion, the booking may remain temporarily held for a short checkout window and then expire automatically.

• If money is deducted but the booking is not confirmed, contact us with the payment reference, date, amount, and email used for booking.
• Verified duplicate payments for the same session will be refunded automatically after reconciliation.
• If the slot hold expires before payment succeeds, the session is not guaranteed and you may need to book again.

Approved refunds are initiated through the payment gateway. Refunds generally take 5-7 banking days to reflect in the original payment method after initiation.

• Refunds are sent back to the original payment method used for the booking.
• Bank holidays, issuing bank delays, or gateway settlement timelines may affect the exact credit date.
• CampusCritique cannot issue cash refunds or refunds to a different account or UPI ID.

As CampusCritique Connect provides digital 1:1 mentorship sessions, no physical shipping is involved.

• Delivery is complete when your booking is confirmed and the session details plus access instructions are available by email or in your CampusCritique dashboard.
• The service is considered fully consumed once the scheduled session concludes.
• If you do not receive the confirmation email within 15 minutes of a successful payment, please contact support immediately.